Product support, solutions, and certification
We are committed to building long-lasting relationships with our customers. We view best-in-class support as essential to KONGSBERG’s growth and success.
Contact our 24/7 support
USA +1 866 994 7765
UK +44 (0) 1224 226 583
NO +47 40 00 10 24
AUS +61 (0) 8 6141 3355
About our service offerings
End-to-end support and expertise
24/7 on-call support
Need support? Call anytime day or night and a highly trained product specialist will be available to you.
You do not have to do it alone – our experienced Technical Advisors will help you get your application up and running so it integrates seamlessly with our systems.
Need expert help with data mapping, program design, best practices, application integration, or program expansion review? Our consultants are at your service.
Our client engineering team can build any solution you can imagine, including automations, historical data imports, system integrations, and custom widgets.
Your client success manager is committed to helping you realize value from our technology. From training and best practice sharing to solution consulting, we can meet your needs.
Assessment & planning
- Synthesize program design
- Review technical environment
- Build detailed, integrated project plan
- Kick off implementation
- Initiate existing survey and data migration
Build & configure
- Configure Kognifai apps
- Configure real-time dashboards
- Design closed loop feedback process and case management
- Complete required systems integration
- Setup automated report distribution
Train & test
- Conduct end-to-end program testing
- Train administrators
- Train users of dashboards and closed loop process
- Complete training documentation
- Initiate soft launch of program
- Validate soft launch results
- Calibrate system and re-test
- Launch the full program
Optimize & support
- Monitor system performance
- Add new data fields and reporting widgets to dashboards
- Transition to managed services and/or technical support
- Ongoing program optimization
- Provide ad-hoc training as necessary
Your full onboarding team
Client success manager
Helps drive value realization for the client; single point of contact; coordinates Support24 resources; advises on program optimization and new use cases
Responsible for Client-Kognifai Technical relationship.
Configures solution, including assisting with building dashboards, and platform integrations. Provides customized training.
Subject matter expert
Advises on research methodology and program design.
Builds custom software solutions, including customized dashboard widgets or customized software integrations. Assists with complex data migrations.
Helps clients troubleshoot, identifies and remedies product bugs; provides standard trainings.